“I am writing to express my overwhelming gratitude to your company for the exceptional service of two of your employees. When I rang up for a quote, Michael was one of the rare, helpful, polite and most professional business person that I have had dealings with in a very long time. Over the phone, Michael was very patient, informative and helped me decide which was the most efficient way to organise a serviceman to attend site – he even organised for the serviceman to call us half an hour before to meet him at home. When Brendan attended our home, it was a pleasure to see a smiling, polite and efficient young man. He told us that he didn’t need to replace the motor at this stage but a service may be needed to get it running a bit better. I assumed that he would need to organise another time to come back for the work, but Brendan was willing and able to do the work straight away! Brendan, being such a young person is a true asset to your company, someone who deserves to be recognised by customers for the efficient and professional manner in which he conducts himself. This is the first time that we have had dealings with your company, and we would have no hesitation in recommending your company to my relatives or friends.”