Frequently Asked Questions
(about roller door and garage door, repairs, installations and services)
The most common signs that you need to service your roller door are the most obvious:
- Stopping randomly at some point going up or down
- Moving slowly
- Squeaking – rusty sounding noise
If you have any of these main 3 then please give us a call.
We recommend that your roller door / garage door gets serviced at least once a year to prevent any parts breaking which can cause your door to stop working. This maintenance can help to prevent larger issues and give your door a longer life, before you have to buy a new one.
Servicing your door can also take the pressure and stress off your motor which can prolong the life span of your motor as well.
If you are in an area of Adelaide close to the ocean we highly recommend a yearly service as the salt air can cause quicker rusting and degradation of the roller door systems.
No, if your garage door is making a unusual screeching noise then its time you get it serviced as this could be a sign that a part or parts need replacing.
Most likely the tracks or panels rubbing.
This maybe a few different things, normally your springs may need adjusting, but some motors also need a regular clean out of dust and other partials that may hinder the motors performance.
This maybe a few different things;
- It maybe that the batteries in the remote may need replacing, if you have already done this then it could be
- A faulty receiver on your motor or more.
We can help replace your remote or reset your settings.
This is normally caused by your motor settings that are set incorrect. This can be fixed with a regular service.
This could be several different things:
- There could be something obstructing the movement of the door
- The buzzer or remote could be flat or out of signal alignment
- The track is out of alignment
- Broken tension spring
- Power could be out and you may have to open it manually.
This could be what’s called remote interference, normally this can be a easy fix.
But sometimes we may need to install a new receiver to your existing motor to prevent this from happening again.
It could also be as simple as something stopping the door from completing its cycle down or up making it go back the other way.
So check for obstructions.
Yes you can.
At The Roller Door Doctor we have & use all the newest technologies for roller doors & garage doors.
To discuss what options we can provide please give our team a call today.
Yes in most cases we can do it on the first visit.
This is only subject to parts available.
We stock and can get just about any brand of garage door, roller door, door opener, parts and accessories.
We have a huge parts inventory so we can take care of your request and resolve any issues you have quickly and efficiently.
Call our team today for assistance with your door.
We work with all makes & models of garage doors & roller doors.
Call our team today for assistance with your door.
When there is a power failure, you will be unable to automatically open or close your garage door or gate (unless you have Battery Backup fitted to the opener). To use your door / gate during a power outage, you will need to disengage the opener and operate the door manually.
- Disengage your Auto-Lock (if applicable)
The Auto-Lock device automatically locks your door when it closes. The small square lock is located either on the left or right hand side of the inside edge of the door, approximately 10 – 30cm from the floor. Once you have located it, press the emergency lock/unlock button on the front of the device. This will unlock the door. Note: not all garage doors have Auto-Lock installed. - Manually release the opener
There will be a red cord hanging from your garage door opener (regardless of whether you have a sectional or rolling garage door).- • For rolling doors, pull the cord directly down.
- • For sectional doors, either pull the cord towards or away from the door (this will depend on the specific opener you have installed – there is no harm in trying both ways until the door disengages).
You will hear a click to signify the change to disengaged. Try to open it – it should come up fairly easily however if it doesn’t then, it hasn’t been disengaged properly so please try again
If you have an automatic gate, there are two manual release options:- • For swing gates, pull the manual release pin up. Whilst holding the ring up, rotate clockwise.
- • For sliding gates, slide the cover off the manual release handle on the side of the opener. Using the key provided by your installer, unlock the manual release (this is a security measure). Turn the handle anti-clockwise.
- Open and close the door or gate by hand
You may now manually open and close the door as required. Take care and beware of items or people surrounding the door or gate so as not to close the door or gate onto them.
. Note that your door will not be locked when the power is out therefore to lock the door you must re-engage the opener. - Reengage the opener
To re-engage the opener so your garage door and/or gate operates as normal.- • For garage doors, simply pull the red cord again in the same direction (note – some styles of B&D openers may require you to pull the cord in the opposite direction).
You will hear a click to signify the change to engaged. Use your remote to operate the door.– if the opener seems to be rotating but door isn’t moving (for sectional doors – if the chain is moving you need to wait until the chain index moves into the shuttle to engage the opener), then the door has not been re-engaged, try again. - • For gates, simple repeat the steps to manually release the opener but turn anti-clockwise.
- • For garage doors, simply pull the red cord again in the same direction (note – some styles of B&D openers may require you to pull the cord in the opposite direction).
Experience frequent power outages?
If you often experience the inconvenience of power outages, it might be worthwhile adding Battery Back Up to your garage door opener. Battery Back Up ensures your garage door will continue to operate during power outages by drawing on built-in, rechargeable batteries. This device can either be added to compatible openers, or alternatively you may choose to upgrade to an opener that has this handy feature.
Cant Get It Up? Cant Get It Down? Or Stuck Somewhere In The Middle?
Give the team at the Roller Door Doctor a call, we can get your door healthy again and working how it should
