We recommend that your roller door / garage door gets serviced at least once a year to prevent any parts breaking which can cause your door to stop working. This maintenance can help to prevent larger issues and give your door a longer life, before you have to buy a new one.
Servicing your door can also take the pressure and stress off your motor which can prolong the life span of your motor as well.
If you are in an area of Adelaide close to the ocean we highly recommend a yearly service as the salt air can cause quicker rusting and degradation of the roller door systems.
When there is a power failure, you will be unable to automatically open or close your garage door or gate (unless you have Battery Backup fitted to the opener). To use your door / gate during a power outage, you will need to disengage the opener and operate the door manually.
Follow these four simple steps to safely open and close your garage door during an outage:
Disengage your Auto-Lock (if applicable) The Auto-Lock device automatically locks your door when it closes. The small square lock is located either on the left or right hand side of the inside edge of the door, approximately 10 – 30cm from the floor. Once you have located it, press the emergency lock/unlock button on the front of the device. This will unlock the door. Note: not all garage doors have Auto-Lock installed.
Manually release the opener There will be a red cord hanging from your garage door opener (regardless of whether you have a sectional or rolling garage door).
• For rolling doors, pull the cord directly down.
• For sectional doors, either pull the cord towards or away from the door (this will depend on the specific opener you have installed – there is no harm in trying both ways until the door disengages).
You will hear a click to signify the change to disengaged. Try to open it – it should come up fairly easily however if it doesn’t then, it hasn’t been disengaged properly so please try again If you have an automatic gate, there are two manual release options:
• For swing gates, pull the manual release pin up. Whilst holding the ring up, rotate clockwise.
• For sliding gates, slide the cover off the manual release handle on the side of the opener. Using the key provided by your installer, unlock the manual release (this is a security measure). Turn the handle anti-clockwise.
Open and close the door or gate by hand You may now manually open and close the door as required. Take care and beware of items or people surrounding the door or gate so as not to close the door or gate onto them. . Note that your door will not be locked when the power is out therefore to lock the door you must re-engage the opener.
Reengage the opener To re-engage the opener so your garage door and/or gate operates as normal.
• For garage doors, simply pull the red cord again in the same direction (note – some styles of B&D openers may require you to pull the cord in the opposite direction). You will hear a click to signify the change to engaged. Use your remote to operate the door.– if the opener seems to be rotating but door isn’t moving (for sectional doors – if the chain is moving you need to wait until the chain index moves into the shuttle to engage the opener), then the door has not been re-engaged, try again.
• For gates, simple repeat the steps to manually release the opener but turn anti-clockwise.
Experience frequent power outages?
If you often experience the inconvenience of power outages, it might be worthwhile adding Battery Back Up to your garage door opener. Battery Back Up ensures your garage door will continue to operate during power outages by drawing on built-in, rechargeable batteries. This device can either be added to compatible openers, or alternatively you may choose to upgrade to an opener that has this handy feature.
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